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Opinion
147 results total, viewing 1 - 20

Opinion: How to fix 6 sins of customer service

Columnist Mark Holmes: “If no one seems to know what’s going on with the customer’s issue when they call, it creates friction.”

Springfield creativity is on tap in a new ad from Mother’s Brewing Co. Web Editor Geoff Pickle takes a close look.

Missouri Farm Bureau's Eric Bohl applauds lawmakers for bills impacting rural areas in the Show-Me State.

Columnist Bennet Bodenstein picks out some beverages to try as the selection floods the marketplace.

Burrell CEO C.J. Davis discusses the topic as part of Mental Health Awareness Month.

For modern training, columnist Ellen Rohr merges YouTube and written manuals; she says both have a place.

Features Editor Christine Temple unpacks the Mayor’s Commission on Children’s latest Readiness for Kindergarten study.

Columnist Francine Pratt: “Employers have been attracting local and global leaders to Springfield for quite some time. Retention rates are enhanced when new leaders engage with and network in the community.”

Editor Eric Olson: The New History Museum on the Square is worth the wait — and it’s almost over.

Columnist Bennet Bodenstein suggests seven selections.

Missouri Farm Bureau's Eric Bohl examines a recent Department of Agriculture census.

I often recall a Missouri State University theater class I took my freshman year in which the concept of willing suspension of disbelief was first introduced to me. This is the key to true …

SBA’s Tom Salisbury recommends entrepreneurs connect with $500,000 in grant funding.

Columnist Mar’Ellen Felin says make Springfield what you want it to be — you never know what might happen.

The title is historically reserved for the greatest of the great French wines.

Rep. Billy Long denounces Facebook, Twitter and Google for censorship.

Columnist Bennet Bodenstein gives a bit of the history of the country’s efforts in the industry.

Columnist Mark Holmes: "Prioritizing our priorities and remaining focused on what’s most important is demanding. There are, however, some ways to deal with the challenge."

Features Editor Christine Temple says child abuse effects demand community action.

U.S. Sen. Roy Blunt outlines the Green New Deal.

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Open for Business: Springtown Coffee Co.

Springtown Coffee Co. opened in Galloway Village; Antonio and Christy Serrano closed on the purchase of the 222 E. Republic Road office of real estate company Assist 2 Sell; and The Merry Moore Boutique launched a brick-and-mortar presence.

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